Refund policy
We take product quality very seriously. This policy applies to all bulk orders and sample purchases from our factory.
1. No Return/Refund for Custom Orders
Most of our products are custom-made to your specifications (colors, logos, packaging). Custom orders cannot be returned or refunded unless there is a confirmed quality defect caused by our production.
2. Quality Defect Handling
- Notify us with clear photos/videos within 7 days of receiving the shipment.
- We will inspect the issue and offer solutions: rework, replacement, partial refund, or discount on your next order.
- Defective items must not be used or resold.
3. No "7 Days No Reason Return"
As a B2B manufacturer, we do not accept returns or refunds for reasons such as:
- Change of mind
- Over-ordering
- Errors in customer-provided specifications (e.g., logo, color, size)
4. Sample Orders
Sample orders are non-refundable. We ensure samples match your specifications before mass production.
For any quality concerns, please contact our sales team promptly.